
Business Management (Register Here)
January 29, 2025Topics 31 to Topic 45
Topic 36: Professional Certificate in the Planning and Coordination of Organisational Training
This Professional Certificate in Training Planning and Coordination of employee development programs will equip participants with the necessary tools and techniques to empower relevant Training units within Organisations to excel in their current roles. Closely aligned with the Talent Development Capability Model™, this in-depth program aims to sharpen the organizational skills of talent development professionals, to enable them plan effectively and coordinate training and human development events.
Where possible, this course is STRONGLY advised to be organized in coordination with the Association for Talent Development (ATD). Accordingly, efforts are to be made toward a Partnership with ATD.
LEARNING OBJECTIVES: Upon completion of this course, participants will learn:
- The key capabilities for planning and coordination of learning events
- About the core principles of adult learning and how it impacts training, planning and coordination in Organisations
- Know about the strategies for selecting technology in organizations
- How to effectively partner with relevant stakeholders and identifying the data analytics necessary
- How to apply some of the core principles of project management in the planning and coordination of training events
- How to plan effective evaluations after delivery of training events
EXPECTED LEARNING OUTCOMES: Upon completion of this comprehensive learning program, participants will be able to:
- Apply the key capabilities for the successful planning and coordination of learning events
- Explain the core principles of adult learning and how it impacts training, planning and coordination
- Articulate the phases of the ADDIE training model
- Describe the steps required to conduct thorough needs assessments
- Apply the appropriate strategies for selecting technology in organizations
- Know how to effectively partner with relevant stakeholders and what data analytics are necessary
- Apply the core principles of project management in their training events
- Plan effective evaluations of training events
COURSE OUTLINE
- Define talent development and the principles of adult learning
- Learning Design – Basic ideas
- Selecting Delivery Methods and Media
- Planning and coordinating training events
- Managing and Facilitating Effective Meetings
- Assessing Learning Needs
- Selecting Delivery Methods and Media
- Selecting Learning Technologies
- Business Partnering in Talent Management, training and development events
- Introduction to analytics
- Project Management of training events
- Evaluating learning impact to Organisations
Duration 2 days
Course fee #250,000
Location: Abuja Nigeria, Pretoria South Africa, Nairobi Kenya
Inquiries: +2348068722253, +2348080399788
Payment account
Keystone Bank
1012313632
Ayles Focus Africa
Topic 37: Enhancing a Performance and Productivity Culture – Ensuring Effective and Efficient Delivery of Services in Organizations
COURSE OVERVIEW:
Participants will be able to enhance the high performance and excellence culture within the workplace by learning how to utilize diverse activities and experiential learning. They will explore the steps needed to set goals, in addition on how to utilize tools to monitor and track performance results, empower colleagues, manage individual performance, and identify areas of performance development to achieve the highest performance.
LEARNING OBJECTIVES:
- Analyze the team’s development areas to set new goals and improve the level of performance.
- Identify ambitious performance goals and targets.
- Establish high performance and standards for quality of work for personal, professional, and team development.
- Provide guidance and counsel for colleagues to improve the work process and deliver high
- Understand the role and place of Effectiveness and Efficiency in Organisational Performance.
- Know about Performance Improvement Technics, its Tools, and Models
- Be able to evaluate the strategy of Organisations toward enhancement of performance
EXPECTED LEARNING OUTCONE: What Participants can do after the Sessions: At the end of the sessions, participants will be able to
- Advance their performance and productivity.
- Identify, following-up and grow their responsibilities for each work plan.
- Increase the number of action plans that addresses low performance.
- Develop tasks and work results that are in line with the highest quality standards.
- Use and develop technology to improve efficiency
- Use budgets, human resources, and other resources wisely
- Adopt emerging modern technology that improves the integration of operations and stakeholder experiences.
CONTENT: Topics include:
- Explaining Effectiveness and Efficiency and its Prerequisites – Its influences / Live issues drivers. Future Trends, Opportunities and Challenges
- Assumptions / Factors to be in place if to be achieved (Challenges toward attainment – about 8)
- Needed Culture for and Barriers in performance attainment – 31
- Some Reasons for limited achievement
- Vulnerabilities if not achieved
- Our Strengths, Opportunities and External Appraisal
- MUST have Mindsets, attitudes, and approaches for attainment
- Dilemmas: Why are you a Leader?
- Some key Strategic issues in its attainment
- Path Finding
- Role of Leadership in Rejuvenation
- Awakening – a Leadership MUST
- Need for Innovation, Creativity and Out-of-the-Box Thinking
- Understand the specific Competence Models / Approaches for Effectiveness and Efficiency (Excellence)
- Understand (and name or explain how to use / apply)
- One Modern Performance and Excellence Model / Approach in adding Value
- 2-3 Value enhancement and Performance Tools
- Hands-on Practical Sessions, Exercises and Discussions over the two days: Management Activities, Simulations, Exercises, Role Plays and Group Projects / Tasks.
- Essential Ingredients in the Challenge to Become a Global Player
- Leadership Development and Capability Building
- Behavioral Management amongst Executives / Managers / Leaders
- Performance Improvement Technics, Tools and Models
- Evaluation of Current and Future Organisational Strategies
Duration 2 days
Course fee #250,000
Location: Abuja Nigeria, Pretoria South Africa, Nairobi Kenya
Inquiries: +2348068722253, +2348080399788
Payment account
Keystone Bank
1012313632
Ayles Focus Africa
Topic 38: Strategic Human Resource Management and Behavior in Organisations
COURSE OVERVIEW:
The most important resource in any Organisation is widely believed to be its Human Resource. Attaining Organisational goals and importantly a Purpose is largely depending on its human talent and their possibilities. These being available on its own is however not sufficient to bring about desired levels of Performance. This resource needs to be directed intentionally toward a direction in both the short and longer terms. Hence Tactical understanding and deliberate guidance and enhancement of human resource in an Organisation can be said to be a critical activity. This course therefore enables deliberate and strategic channelling of people in Organisations, their behaviours and contributions towards the maximal yielding of potential and Talent
OBJECTIVES: By the end of this workshop you will have developed skills to:
- Understand What is Strategic Human Resource Management (SHRM)
- Describe the role and purpose of SHRM activities in an organization
- Evaluate how Strategic Human Resource Management is related to other functional areas
- Learn about the Human Resource Functions
- Analyze the external and internal factors impacting on the labor market
- Write a job description and person specification
- Evaluate the different approaches to attracting people to the organization
- Analyze the construction of the contract of employment
- Understand the importance of personal development
EXPECTED LEARNING OUTCOME: What Participants can do after the Sessions:
- Fully understand the essential content and common features in SHRM excellence and the obstacles and reasons stopping such value adding delivery performance.
- Understand the must-have mindsets, attitudes and approaches for an Excellence SHRM Vision and its attainment
- Apply standardized and comprehensive innovative measures – (across all Divisions, Departments, Asset and Function groups), thereby able to maintain simple, complete preparedness with such relevant Organisations, and partners.
- Be able to know and identify critical Strategic considerations on building Capability.
- Understand future trends and employment skill needs, and requirement for the future Organisation, employee and their effects.
- Be prepared for challenges and have the know how to prepare and make plans.
- Summary skills necessary for undertaking and analysing the results of Organisational Needs
- Outline the benefits of effective communication, and skills to improve communication
- Analyse the business factors that should be considered before human resource planning
- Determine human resource requirement in different organisational contexts
- Develop a human resources plan for an organisation
- To understand the concept of performance management
- To explore and evaluate the different skills, approaches to performance appraisal and carrying out other functions such as an effective interviews etc
- To explore the link between performance and reward
- Describe organizational culture and analyze aspects of it in the workplace.
- Compare different ethical perspectives and discuss how they may all be used when making SHRM decisions. And to explain the importance of making good decisions
- Explain the relevance of corporate social responsibility for today’s Organisations in relation to social, environmental factors
COURSE CONTENT:
- General Introduction to Strategic and HR Considerations: The Big Picture, Strategic Evaluation, Human Relations and Interactions, Live Issues Analysis, Future Events, Barriers to Success, The Characteristics and Features of Excellence (in organizations), Key Areas that Add Value in Organisations
- Strategic Human Resource Management
- Strategic Human Resource Management (SHRM) – Explained; Its Role in Organisations; Purpose of SHRM activities; Evaluation of how SHRM is related to other functional areas
- The Characteristics and Features of Excellence (in organizations)
- Determining Policies and Procedures
- Organizational Levels of Strategic Planning
- Planning Activities
- Wider Issues of Strategic HRM
- Human Resource Planning and Organisational Behavior
- H R M Functions
- H R Planning
- Labour Market Conditions and Impact
- Internal Factor Analysis Technique
- Recruitment – Internal and External Recruitment Considerations
- Effective Performance Management and Rewards – All issues and Considerations
- Ethical Issues and International HRM
- Organizational Culture
- Stakeholder Management
- ETHICAL Issues – PRINCIPLES, Rules, Codes, Corporate Social Responsibility
- Decision Making
- Diversity
- Leadership Theories & Organizational Discipline
- Leadership – Explained? Why it is important
- Leadership effectiveness and
- Managers and Leaders; Leadership Views; Leadership Theories; Leadership Models and Traits
- Leadership and Organisational Culture
- Strategies employed by Leaders
- High Performing Teams versus Ineffective Teams
- Leadership and Change in Organisations; Conflict Management
- Mentoring and Coaching
- Motivation, Recruitment, Approaches to Work, Discipline etc.
Duration 2 days
Course fee #250,000
Location: Abuja Nigeria, Pretoria South Africa, Nairobi Kenya
Inquiries: +2348068722253, +2348080399788
Payment account
Keystone Bank
1012313632
Ayles Focus Africa
Topic 39: Managing Stress and Motivation in the Workplace
OVERVIEW
OBJECTIVES
By the end of this course you will have a greater understanding of and ability to:
- Understand that stress is a positive, unavoidable part of everybody’s life
- Recognize the symptoms that tell you when you have “chronic stress overload”
- Identify those situations in your life that cause you the greatest stress
- Identify those actions which add to your stress
- Develop strategies for changing both the situations and the actions that can be changed
- Develop techniques for dealing with the situations and actions that can’t be changed
- Identify what motivation is
- Identify and use motivational theories
- Know when to use the carrot, the whip and the plant
- Discover how fear and desire affect employee motivation
- Explore ways to create a motivational climate and design a motivating job
COURSE CONTENT
- What is stress?
- What are the symptoms of stress/burnout?
- What does stress cost our companies and its employees?
- Factors that impact on our ability to manage stress
- Stress management as an organizational project
- Organizational support and communication
- Stress management as an individual initiative
- Nutrition, Exercise, Relationships, Relaxation
- De-stress techniques you can use right now
- Motivational theories
- The carrot, the whip and the plant
- Fear and desire
- Setting goals
- The role of values
- Creating a motivational climate
- The expectancy theory
- Designing a motivational job
- A motivational checklist
Planning to change
- Worthless versus worthwhile change
- The planning process
- Your action plan
Duration 2 days
Course fee #250,000
Location: Abuja Nigeria, Pretoria South Africa, Nairobi Kenya
Inquiries: +2348068722253, +2348080399788
Payment account
Keystone Bank
1012313632
Ayles Focus Africa
Topic 40: Enhancing Employee Performance Through Powerful Presentation Skills
OVERVIEW
OBJECTIVES
By the end of this course you will have developed skills to:
- Make polished and powerful presentations using voice, tone and body language to maximise effectiveness
- Put humour, timing and spontaneity to more effective use
- Deal confidently with awkward situations and difficult questions
- Win over your audience and encourage a response
- Overcome nervousness, negative feelings and anxiety
- Make more effective use of visual aids and multimedia technology
- Plan and prepare presentations systematically to ensure clarity and impact
EXPECTED LEARNING OUTCOME:
COURSE CONTENT
First Impression Counts
- Establishing credibility and interest
- Creating the right conditions – non-verbal and physical cues
- Defining the objectives
Panic Free Presentations
- Good preparation – planning and structure
- Content – distinguishing between information and data
- Energy – how to channel nervous energy to positive ends
Dynamic Delivery – Adding Variety
- Choosing the best available information
- Maintaining interest – keeping the audience ‘hooked’
- Stimulating curiosity – the key to motivation
- Power and tone
- Humour and silence
- Using notes inconspicuously
Establishing Rapport with the Audience
- Understanding your audience – what are they expecting?
- Profiling your audience for levels of interest, ability and influence
- Creating introductions that arouse interest
- Explaining the boundaries and limitations of your presentation
Managing Difficult Audiences
- Dealing with difficult people
- Handling objections and difficult questions
The Use and Abuse of Multimedia
- Charts, video and PowerPoint
- Matching the aid to suit the audience
Each participant will give three formal presentations during the course. Their presentations will be videoed and their individual performance discussed. Participants will be given their personal videos at the end of the course
Duration 2 days
Course fee #250,000
Location: Abuja Nigeria, Pretoria South Africa, Nairobi Kenya
Inquiries: +2348068722253, +2348080399788
Payment account
Keystone Bank
1012313632
Ayles Focus Africa
Topic 41: Enhancing Performance In the Workplace
OVERVIEW:
OBJECTIVES
By the end of this workshop you will have developed skills to:
- Understand the purpose of the appraisal process and your role and responsibilities as an appraiser
- Plan, prepare and structure a review
- Remain fair and consistent, avoiding bias
- Achieve honest and open communication
- Learn how to listen and give clear and specific feedback
- Define areas for appraisee development and set clear objectives
- Tackle performance problems and sensitive issues effectively
- Conduct appraisals in a confident and professional manner
EXPECTED LEARNING OUTCOME:
COURSE CONTENT:
The Importance of Staff Appraisal: Your Responsibilities
- Motivating and developing staff
- Defining aims, purpose, objectives in order to improve performance
- Building skills essential to your business
- Approaching appraisals with confidence
- Getting balanced and honest feedback on performance
Effective Planning for the Appraisal
- Gathering the information you need: drafting an appraisal plan
- Understanding the importance of the organisation’s competencies for staff appraisal and development
- The importance of fairness and equality in the application of the system
The Appraisal Interview: Giving Feedback
- Establishing open and honest communication
- Questioning and listening skills
- Planning and conducting a structured, balanced and participative discussion
- Review of current compared to previous performance
- Completing the appraisal document
- Using positive and action-promoting language
Managing the Performance
- Providing evidence
- Dealing with conflict
- Addressing issues of poor performance
- Setting SMART objectives
Adopting an Assertive and Confident Appraisal Technique
- Interpersonal skills within the appraisal interview
- Inspiring confidence in the appraisee
- Overcoming resistance and handling uncooperative individuals
The Follow-Up Process
- Identifying areas of concern
- Agreeing training requirements and a personal development plan
- Setting future dates linked to short, medium and long-term objectives
Note:
As a practical and improvement initiative, Participants can be videoed during these sessions and the recordings reviewed with a view to sharpening further skills. Such video recording is an optional choice.
Duration 2 days
Course fee #250,000
Location: Abuja Nigeria, Pretoria South Africa, Nairobi Kenya
Inquiries: +2348068722253, +2348080399788
Payment account
Keystone Bank
1012313632
Ayles Focus Africa
Topic 42: Building Excellence and Creating a Value Driven Compliant Culture – The EFQM-EM
BRIEF OVERVIEW:
This course ensures the building of a culture of Performance Excellence in Organisations. The critical role of top Leadership, Management as a Strategic function, as a whole, in Driving Excellent Performance and ensuring Employee Performance Improvement in Organisations is robustly covered and reinforced. Continued Organisational and never ending improvements, year-in-year-out, are a key feature that underlies this course. Participants will be FULLY equipped to excel in very systematic, fluid, evolving and relevant manner.
OBJECTIVES:
- Process How to Create A Value Driven Compliance Culture
- Introduced to general Models and Performance Quality Tools / Frameworks
- Introduced specifically to the EFQM-EM Model (The European Foundation for Quality Management – Excellence Model)
LEARNING OUTCOME: After the Course, Participants will be able to
- Describe fully, Quality and Competence enhancement tools and models. Implement the Excellence Model (EFQM–Excellence Model) in Public and Private Sector Organisations – i.e. to explain Quality Management and Excellence Models in Enhancing Organisations
- Plan and organize Management and Leadership Development, that ensures quality delivery.
- Implementing a robust comprehensive quality model such as the EFQM-EM.
- Review, assess and plan for their Internal Performance Improvement plans and activities.
COURSE CONTENT:
- General Introductions and Preamble – General Business and Organisational Needs / Challenges, Drivers, Nature and Place of Quality needs
- The EFQM-EM: Its Aims. What the Model Does. What it is not
- An Audit Versus Self-Assessment Tools and Roles: The EFQM-EM – A Self-Assessment Tool.
- Benefits of the EFQM-EM: Benefits to Employees, to The Organisation
- Assessment of the EFQM-EM: RADAR Logic, Assessment Process and Areas
- The EFQM-EM: The Nine Criteria
- Assessment of the EFQM-EM: Assessment Criteria in the EFQM-EM – ENABLERS (5 Criteria and their 100s of Considerations)
- Assessment of the EFQM-EM: Assessment Criteria in the EFQM-EM – RESULTS (4 Criteria and their 100s of Considerations)
- Implementation of The EFQM-EM:
- Senior Management Support – Crucial
- Staff Awareness and Organisational Perception Survey
- Collated and Analysed Results/Findings
- Presentation and Evaluation of Results to all staff
- Steering Group to facilitate improvement in areas identified – representatives of all grades and levels
- Production on an Action Plan
- Publish Initiatives, Actions, Activities
- AFIs Thoroughly Investigated and Results/Findings Published.
- Departmental wide meetings, consultations and ideas generation.
- Plans for staff Morale Boosting Activities.
- 2nd Organisation wide EFQM Awareness Seminars
- A regular agenda item at Senior Management Meetings
- DG/CEO/MD to nominate EFQM Champion person for Organisation
- Continue targeting AFIs
- Continued Consultation
- Continue raising the Profile of EFQM
- Revise 1st Research Tool / Questionnaire for Subsequent Surveys
- Repeat Staff Perception Survey
- WHAT CAN YOU DO? – Actions and Activities to do
Duration 2 days
Course fee #250,000
Location: Abuja Nigeria, Pretoria South Africa, Nairobi Kenya
Inquiries: +2348068722253, +2348080399788
Payment account
Keystone Bank
1012313632
Ayles Focus Africa
Topic 43: Strategic Thinking and Future Skills Development – Challenges and Prospects
Overview
This course looks at the challenges and prospects in the strategic thinking and considerations when we have foresight in areas of the skills needed for tomorrow’s world. The program highlights the concepts associated with global practices towards the dynamic transformation of strategic implementation, especially in the so often, unexpected occurrences of crises. It also explores the concept of dynamic strategy, within institutional strategic thinking
Target Audience
All management level professionals, in both Government and private sector employees who are involved in influencing, formulating, and supporting the long-term strategy planning of Organisations
OBJECTIVES:
- Articulating the evolution of strategic management concepts
- Linking the relationship between strategic thinking and modern government directions
- Identifying the features of change for the future of institutions after applying institutional strategic thinking
- Applying the strategic thinking system to distinct global scenarios
- Explaining how the strategic systems of government institutions have evolved
- Explaining the hidden dimensions of the dynamic future in strategy managemen
COURSE OUTLINE:
- Introduction to the concepts of strategic thinking
- Future foresight in the UAE and Government Excellence
- Key Future Skills to be in Demand (Analytical Thinking, Complex Problem Solving, Innovation, Collaboration, Active Learning, Technology and Design, Creativity)
- Identifying strategic priorities
- Forecast opportunities and challenges
- Test strategic scenarios
- The transformative impact of innovation on future foresight
- Management of institutional innovation in government and private sectors
- Integrated concepts of effective planning
Duration 2 days
Course fee #250,000
Location: Abuja Nigeria, Pretoria South Africa, Nairobi Kenya
Inquiries: +2348068722253, +2348080399788
Payment account
Keystone Bank
1012313632
Ayles Focus Africa
Topic 44: Leading for Impact – Personal Leadership Evaluation and Enhancement
This course enables participants to reflect on their personal leadership capacities and to rekindle their passion, determination and desires. The course encourages and equips participants to discover new opportunities by sharpening their capabilities in leadership and strategy. Participants are also exposed to how to navigate the technologies disrupting their sectors / industry, and thus drive change and innovation.
LEARNING OBJECTIVES: On completion, Participants would have learnt to
- Develop strategic plans for the future of an entity e.g., government, large private corporation / entrepreneurial setting.
- Identify transformational trends and examine their impact on government strategy.
- Define the ways in which technology and new business models are reshaping the economy and society
- Examine how artificial intelligence (AI), big data, and analytics are transforming government services.
- Identify the various aspects of designing and implementing change.
EXPECTED LEARNING OUTCOMES: Participants on completion of this course will be able to
- Create new possibilities, discover opportunities, discern major problems, and find ways to collectively solve them in creative ways.
- Reflect on their personal leadership capacities
- reignite their determination for success.
- Sharpen their leadership and strategy skills, and navigate the technologies disrupting any sector and or industry
- Help drive change and innovation within their Organisations.
- Navigate the technologies disrupting their sectors / industry
- Be familiar with the wide-ranging approaches and tools to lead through a new era in digital transformation.
- Develop personal, actionable plans to address strategy, Organisation, and innovation-based opportunities.
COURSE OUTLINE
- General background and Preamble
Strategy
- Future-focused approach to strategic planning
- Transformational trends and government strategies
- Strategic choices and organizational design
Digital Transformation
- Technology and new business models
- The Platform Model
- Artificial intelligence (AI), big data, and business analytics
Driving Change and Innovation
- Designing and implementing change
- Innovation in the organization
- Future scenarios and implication to make better decisions and develop knowledge-based strategies
Discovery Expedition (to other settings – country or local organisation)
- Emergence of new ideas and creative solutions for best practices
- ‘Out-of-the-usual context’ with hands-on practical experts
- New practices in governmental and nongovernmental organizations
Topic 45: Powerful Presentation Skills
OVERVIEW:
OBJECTIVES
By the end of this course you will have developed the confidence and skills to:
- Make polished and powerful presentations using voice, tone, pacing and body language to maximize effectiveness
- Plan and prepare presentations to ensure clarity and impact
- Win over the audience and keep their interest throughout the presentation
- Deal confidently with awkward situations and difficult questions
- Overcome nervousness and anxiety
- Make more effective use of visual aids and multimedia technology
- Enunciate clearly and use appropriate language
EXPECTED LEARNING OUTCOMES
COURSE CONTENT
- Analysis of what makes a good presentation
The participants will be shown examples of good and bad presentations. Their analysis of the examples will provide them with a set of criteria and a role model.
- Establishing Purpose
The seven stages of deciding why a presentation is to be given and how to choose the content and style. Looking at the difference between, for example, a presentation to a small group of peers, a presentation to senior management, and a conference.
- Introductions
Establishing credibility and authority. Setting the ‘rules’. Creating interest. ‘Bang’ introductions.
- Presentation Body
What makes a good or bad presentation. The need to establish the 3 Ps. How to link, signpost and develop the body of a presentation. The importance of presenting argument in a sequential, logical manner.
- Endings
Effective, powerful endings and language of endings. Handling Question & Answer sessions calmly, confidently and professionally. Concluding a presentation, making recommendations, asking for action and follow-up. Successfully bringing a presentation to a close.
- Voice, Body Language, Nerves
Learning how to control nerves. Using the voice effectively to create and maintain interest. Acquire the skills of ‘speaking’ rather than ‘reading’ a presentation. Body language techniques to ensure a professional image and credibility.
- Presentation Techniques
Where to stand, how to stand. Whiteboard and writing techniques. Using OHPs. The use of PowerPoint and LCD projectors in presentations. Preparation and use of visuals. Language and presentation of graphs.
Personal action plan
How will you use this at work?
Each participant will give three formal presentations during the course. Your presentations will be videoed, and your individual performance discussed. You will be given your personal videos at the end of the course.
Duration 2 days
Course fee #250,000
Location: Abuja Nigeria, Pretoria South Africa, Nairobi Kenya
Inquiries: +2348068722253, +2348080399788
Payment account
Keystone Bank
1012313632
Ayles Focus Africa